Absolutely! You're more than welcome to stay home while we clean, or if you prefer, you can head out and come back to a clean and tidy space. We’re happy to work around your routine, whatever makes things easiest and most comfortable for you.

We enjoy visiting homes with pets and are happy to work around them if they are calm and comfortable with new people. That said, for everyone's safety and to help us focus on the job, we kindly ask that pets who are anxious, protective, or easily stressed be kept in a secure area while we clean. In some cases, we may request that dogs be kept in a separate room during the visit.

Please note that we are not responsible for pets while we are in your home.

Not at all. There is no need to tidy up before we arrive, we are more than happy to take care of that as part of the cleaning. Some clients prefer to straighten up first, while others leave it all to us. Either way is perfectly fine. Just keep in mind that the more tidying we do, the longer the cleaning may take. Our goal is to make things easier for you, whatever that looks like.

If life has gotten a little overwhelming, please know you are not alone. We all go through seasons where things slip through the cracks. There is absolutely no judgment here, just kindness, understanding, and a willingness to help. Whether things have gotten out of hand or you simply have not had the time or energy, we are here to help, not to criticize. Our only goal is to support you in bringing your space back to a place that feels calm and comfortable. Whenever you are ready, we will be here to make it a little easier.

We understand that life happens and things come up. We don’t charge cancellation fees, but we do appreciate as much notice as possible.
If anyone in the household is unwell, please let me know ahead of time so we can discuss the situation. For minor illnesses like a cold, cleaning can usually go ahead, but for more serious, contagious conditions, we may need to reschedule for everyone's safety.

Yes, we do!

A professional cleaning makes a thoughtful gift for birthdays, new parents, or anyone who could use a helping hand. Contact us to purchase a gift certificate in any amount.

Yes, we bring all the necessary equipment to clean your home. We use professional, eco-friendly cleaning products that are safe for your family, pets, and the environment, while still being highly effective at disinfecting. These products are sourced from trusted suppliers and are specially formulated for professional use with concentrated formulas that deliver powerful results.

For initial deep cleans, we may need to use more conventional cleaning products, but only with your agreement. These will be used sparingly to tackle tougher buildup. After that, we’ll continue using eco-friendly options for all regular maintenance cleaning.

We also use a vacuum with a HEPA filter, which is excellent for capturing allergens and improving indoor air quality, so you can breathe easier.

While we strive to provide a detailed and thorough clean every time, there are certain situations we’re unable to take on due to health, safety, or liability concerns.

We do not clean up after excessive pet messes or handle litter boxes. We also cannot clean areas involving human bodily fluids, such as blood, vomit, urine, or feces. Clogged or overflowing toilets and unsanitary bathroom conditions are also outside the scope of our services.

Homes with active infestations of bedbugs, fleas, cockroaches, or rodents cannot be serviced until the issue is resolved.

If there is significant mold present that requires professional remediation, the area will need to be treated by a specialist before we can continue with regular cleaning.

Used sanitary products must be properly disposed of before our arrival.

We do not move heavy furniture or appliances, take apart items to clean them, or clean any areas that cannot be safely reached with a two-step ladder.

We also do not provide cleaning services while other professionals, such as movers, painters, or contractors, are actively working in the home.

Payment is due within 3 days of receiving the invoice, which is sent the evening of the cleaning. Accepted forms of payment include e-transfer, check, and cash.

Your satisfaction truly matters to us. If you feel anything was missed or not quite right, please reach out within 24 hours. We’ll be more than happy to come back and make it right, at no extra cost.